Shipping & Return Policy
Shipping times and delivery costs by country. Please check the estimated shipping date for each country.
Portugal - CTT Express: 3 to 7 days - Free
Europe - DHL Express: 3 to 7 days - Free
UK -DHL Express: 3 to 7 days - 15 € *
USA, Canada, Switzerland- DHL Express: 5 to 12 days - 18€ *
Australia, Saudi Arabia, United Arab Emirates, New Zealand (Orders < 280€) - DHL Express: 5 to 12 days- 30€ *
Australia, Saudi Arabia, United Arab Emirates, New Zealand (Orders > 280€) - DHL Express: 5 to 12 days- 20€ *
Rest of the world (Orders < 280€) -DHL Express: 5 to 10 days- 48€ *
Rest of the world (Orders > 280€) -DHL Express: 5 to 10 days- 35€ *
*Attention: Duty is not included
For customers outside the European Union import duty is not included in the prices you see online. You may have to pay import duties upon receipt of your order or at a later date depending on your customs authority.
If you haven’t received your order or have a question (time, cost, country delivery) get in touch by sending an email to orders@mariamaleta.com
RETURNS:
We want you to be 100% satisfied with your purchase. Once you have received your delivery, please inspect it for quality. We will return, refund or replace any item that arrives damaged.
Returns from Europe:
- If you are not happy with your item, you may return your undamaged and unused purchase within 14 days after receiving the order.
- Due to the high quality of the materials and fabrics used in Maria Maleta products, the customer is responsible for shipping charges associated with returning a non-damaged item.
- After we receive your return product we will refund you the total amount of your order. For return products please contact us by sending an email to orders@mariamaleta.com and we will give you the specific address, and the steps on how to proceed.
Returns from outside Europe:
- If you are not happy with your item, you may return your undamaged and unused purchase within 14 days after receiving the order.
- The customer is responsible for the return shipping charges and Maria Maleta will withdraw the shipping costs of the final value of your purchase. For example, if you paid 165€ for your order plus 15€ for shipping we will refund you only the order value.
- After we receive your return product we will refund you the rest of the amount of your order. For return products please contact us by sending an email to orders@mariamaleta.com and we will give you the specific address, and the steps on how to proceed.
CUSTOMIZED PRODUCTS:
We don't accept returns or exchanges for customized products.
Payment Methods:
- VISA
- MASTERCARD
- AMERICAN EXPRESS
- APPLE PAY
- AMAZON PAY
- PAYPAL
- BANK TRANSFERENCE
Extra payment methods for Portugal:
- REFERÊNCIA MULTIBANCO
- MBWAY